Burnout – more than just a buzz word. What has led to an increase in burnout and how leaders should respond.

Chronic time pressures, loss of work-life boundaries and mental exhaustion linked to the pandemic have left more Australians feeling burnt out. Within the superannuation industry regulatory pressures, increases in member expectations and challenging economic conditions add additional stress. Fund executives and leaders need to be alert to these pressures and support their teams to avoid incidences of burnout.

Sally Phillips, Head of Health Services for Zurich Australia and New Zealand, explored what burnout is as well as the impacts on life and health. Sally provided some practical recommendations for fund executives and leaders to implement to combat burnout within their teams.

We also heard from a panel of executives on their experiences managing the mental health of their teams through stressful periods.

Guest speaker

Sally Phillips, Zurich

Sally is the Head of Health Services for Zurich Australia and New Zealand leading the delivery of integrated health services to customers, with a focus on the whole health journey across physical, mental, financial, and social wellbeing. Originally qualifying as a medical doctor, Sally has more than 20 years’ experience in the life, general and health insurance industries across the South African, UK and Australian markets. Sally holds a Bachelor of Medicine and Surgery, Bachelor of Science (Honours) and Bachelor of Science from the University of the Witwatersrand, Johannesburg, South Africa.

Panel speakers

Melbourne
Miranda Hewitt, UniSuper

Miranda Hewitt is Head of Employee Experience at UniSuper where she loves the diversity in her role that allows her to build an employee experience that supports the organisation to deliver on it’s strategic focuses. A true PeopleGeek she loves how technology, data and people together can drive meaningful change and create an experience worth working for. With a career spanning nearly 20 years she has worked across the financial and professional services spaces in Australia, the UK and the US.

Melbourne
Jess Falconer, Aware Super

Jess joined Aware Super five years ago and leads the strategy and operations of work health safety, injury management and wellbeing for the fund. With a passion for purpose, people and the fund’s members, she has delivered Aware’s holistic wellbeing strategy, provided critical support to guide Aware through the COVID-19 pandemic, supported teams in managing their critical WHS risks and is now spearheading an initiative to transform the way health safety and wellbeing is viewed and managed at Aware Super.

Jess' 15 years practical experience spans across both private and public sectors with a strong foundational career in work health & safety formed while working with the NSW WHS Regulator and nominal workers compensation insurer.

Jess is a courageous, passionate and commercially balanced practitioner who is motivated by the possibilities, opportunities and consequences of the work she does.

Sydney
Helen Jackson, Australian Retirement Trust

Helen joined the Australian Retirement Trust in February 2022. Helen is a highly skilled senior executive with a strong commercial perspective and extensive experience in mergers, transformational culture change, organisational development and People/HR management. She has 35 years’ experience in both mature and start-up environments across diverse industry sectors and organisational cultures in Australia and globally. With much of her early career in industrial relations, Helen has held a range of senior consulting and permanent roles at organisations including Queensland Rail, Westpac, Ernst & Young, NSW Government and Advisian, a consulting business line of Worley Group. Helen holds an Executive MBA, Graduate Diploma Industrial Relations, Bachelor of Commerce and Bachelor of Economics. She is also a Graduate of the AICD.

Sydney
Amy Murrell, REST Super

Amy joined Rest as General Manager, People & Culture in May 2021, bringing more than 20 years’ experience across Legal, People & Culture and General Management. Her career has spanned across professional services and financial services organisations.

Amy is passionate about building a collaborative, respectful and productive culture to drive performance and deliver results for both the business and our Rest Members.

Amy holds a Bachelor of Law and Bachelor of Economics (majoring in Social Sciences) and was admitted as a Solicitor of the Supreme Court of NSW in August 1999.

Brisbane
Date: Tuesday 5th September
Venue: Deloitte office
Address: Riverside Centre, 123 Eagle Street

Melbourne
Date: Wednesday 6th September
Venue: The westin hotel
Address: 205 Collins Street

Sydney
Date: Tuesday 19th September
Venue: deloitte office
Address: Quay Quarter Tower, 50 Bridge Street

TIME: 12.15PM - 2.00PM (AEST)
COST: FEAL MEMBERS: $0 & NON-MEMBERS: $145 (INC GST)

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