Charting the future: TelstraSuper’s and CSC’s strategic approach to a sustainable retirement proposition – RIC case studies

Retirement is the new frontier of superannuation. Over the next decade, the number of retirees with a super account will more than double, with an estimated 2.5 million Australians transitioning into retirement. Superannuation has a pivotal role in securing members’ retirement futures and will be a crucial differentiator for funds seeking to attract and retain members. In this session, revisiting their own journeys, TelstraSuper and CSC provided insights into the realities of designing and implementing a simple and scalable retirement income offer for members to address retirement risks and maximise their income. Valuable insights were gained into the strategic steps taken, lessons learned and the determining factors, including financial advice and other forms of guidance, that are essential for member take up and future success.

Damian Hill - CSC

Damian Hill is the Chief Executive Officer of CSC. CSC is the trustee and administrator of 11 schemes dedicated to providing benefits to current and former members of the Australian Public Service and Australian Defence Forces. CSC has over 700,000 members, $200 b in benefit liabilities and almost $60b in assets. It comprises both DB and DC schemes. It has over 200,000 pensioners, paying over $350 million a fortnight in pensions. Prior to CSC, Damian was CEO at Industry Super for over 11 years, after joining REST in 1999 as Administration Manager. Damian has over 30 years’ experience across superannuation and life insurance industries.

Adam Nettheim - CSC

Adam is Chief Customer Officer at CSC and a financial services industry professional with more than 24 years' experience across insurance, superannuation and financial advice. The majority of this time has been in leadership roles across a number of service and product providers with a strong focus on governance, business change and member centricity. Adam has extensive experience in the superannuation industry in both scheme administration and member facing roles.

Melanie Slade – TelstraSuper

Melanie Slade is the Head of Product, Guidance and Oversight at leading profit-to-member fund, TelstraSuper. Once run exclusively for Telstra employees, today anyone can join TelstraSuper. Melanie has over 20 years’ experience in financial services, working across a range of roles including financial planning, member education, and managing super fund contact centres. She is passionate about helping members access the information they need to make empowered decisions. Melanie has been part of the TelstraSuper family for eight years. In her current role, she is responsible for product development, as well as helping members understand how to build a better financial future through education and guidance.

Tim Anderson – TelstraSuper

Tim Anderson is the Chief Customer Officer at leading profit-to-member super fund, TelstraSuper. As Chief Customer Officer, Tim is responsible for leading the provision of products and services to members. This includes responsibility for Marketing, Digital, Member Services, Product Management, Growth and Retention functions including the Fund’s Smart Income program. Tim has held senior management positions at national, regional and global levels in a wide range of sectors including superannuation, telecommunications and technology companies. He brings more than 18 years’ experience in superannuation and has a deep understanding of accumulation, retirement and defined benefit products.

SYDNEY
DATE: Tuesday 19th March
VENUE: Challenger office
ADDRESS: Level 2 conference centre, 5 Martin Place
Speakers: Adam Nettheim - CSC, Melanie Slade - TelstraSuper & Tim Anderson - Telstrasuper

MELBOURNE
DATE: Thursday 21st March
VENUE: Ernst & Young office
ADDRESS: Level 23, 8 Exhibition Street
Speakers: Adam Nettheim - CSC, Melanie Slade - TelstraSuper & Tim Anderson - Telstrasuper

BRISBANE
DATE: Tuesday 26th March
VENUE: Ernst & Young office
ADDRESS: Level 51, 111 EAGLE STREET
Speakers: Damian Hill - CSC & Melanie Slade - TelstraSuper

TIME: 12.15PM - 2.00PM SYD/MELB (AEDT) & QLD (AEST)
COST: FEAL MEMBERS: $0 & NON-MEMBERS: $145 (INC GST)

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