Building trust in a digital community: cyber security

With the growth of the digital economy, financial services organisations must continuously build trust when engaging with consumers online.

If recent months in Australia are anything to go by, protecting customers’ personal data, and giving them confidence in how it’s being used, has never been more front of mind.

As an industry invested in digital transformation, it is clear that responsibility for information security is not just one for the IT team. With heightened impacts from recent threats, plus increased focus from APRA, cyber is an industry imperative. The ongoing health of superannuation funds and life insurers industry requires continued collaboration amongst cyber community, traversing organisations, industries, and borders.

At this luncheon briefing, FEAL in partnership with TAL had a conversation on building trust in an increasingly digital world. We heard from Fiona Macgregor, TAL’s Chief Information and Innovation Officer, Steve Glynn, Partner at strategic advisory firm Hakluyt and former Chief Information Security Officer (CISO) of ANZ bank, and Venkat Balakrishnan, TAL’s General Manager Cyber Security, who provided:

• An external perspective on cyber as a national priority. What should we learn from the recent high-profile data breaches?

• Putting digital trust into the heart of digital transformation

• The CISO perspective – the questions I expect and the ones I don’t get asked

• Data – asset or liability in the era of open finance?

Fiona Macgregor

Fiona Macgregor was appointed as TAL’s Chief Information and Innovation Officer in July 2018.

Together with our technology partners, Fiona is focused on ensuring our technology capabilities and culture around digital and cyber continue to meet the evolving needs of our customers and partners. She is also responsible for TAL’s delivery teams, including the major programme to integrate the recently-acquired Westpac Life business.

 Previously Fiona was TAL’s Chief Customer and Innovation Officer and remains a strong customer advocate in her current role.

 Fiona has over 20 years’ experience in financial services.

Steve Glynn

Steve joined Hakluyt in 2018 and works in our digital and cyber practice. Prior to Hakluyt, he was the global chief information security officer of the Australia and New Zealand (ANZ) Banking Group, and he has also held technology and cyber security leadership positions at RBS and ABN AMRO. Steve is a graduate of the University of New South Wales.

Venkat Balakrishnan

Venkat has nearly 18 years of experience in enhancing the cyber security capability of several organisations across the Asia Pacific region.

Prior to taking up the CISO role of TAL, he worked with several CISOs across APAC especially within the financial services sector to develop and deliver multi-year cyber security strategy and transformations. At EY, he built and led the Cyber Threat Management practice across APAC with a combination of onshore/offshore team of over 80. He was instrumental in positioning EY as the leader in Managed Security Services across various Analyst evaluations, such as, IDC and Forrester.

Melbourne
Date: tUESDAY 29TH NOVEMBER
Venue: The westin
adress: 205 Collins Street

Sydney
Date: Thursday 1ST DECEMBER
Venue: Four Seasons
Address: 199 George Street

Time: 12.15pm - 2.00pm (AEDT)
Cost: FEAL Members: $0 & Non-members: $145 (inc GST)

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