Psychosocial Risks - identifying, addressing and monitoring to support healthy frontline teams
In a world where member service is at the heart of what we do, it's never been more important to ensure we are equipping our internal teams with the training, tools, and support systems to ensure they are able to do what they do best.
We heard insights from the work that TAL has been doing into identifying, addressing and monitoring psychosocial risks for their claims consultants, and how the learnings and tools, including AI might apply across all customer facing teams.
The keynote was delivered by Chantelle Everett, TAL’s General Manager of Group Claims, followed by a leadership panel and open audience discussion on the implications and opportunities for the superannuation industry.
Chantelle Everett, GM, Group Claims, TAL
Chantelle was recently appointed General Manager, Group Claims. Since joining TAL in 2011, she has held a range of key leadership roles across claims, governance, and risk.
With more than 19 years industry experience, Chantelle is a passionate thought-leader, representing TAL at key industry forums including the Financial Services Council working group for Life Code 2, as an ALUCA board member from 2014 to 2020 and a recipient of the ALUCA Excellence in Leadership Award in 2022.
Jenny Oliver, Chief Executive Group Life and Retirement, TAL (Chair)
Jenny Oliver was appointed Chief Executive, Group Life & Retirement in October 2023. Since joining TAL in 2001, she has held a range of senior finance, operations, and commercial roles within the organisation.
Most recently, Jenny was the Chief Claims Officer, where for the past 4 years she led a significant transformation in TAL’s Claims function, strengthening the capability in the team, investing in our claims systems and processes, and establishing a clear roadmap for the future.
Jenny is a Chartered Accountant and holds a BEc and BComm from The Australian National University.
Carlo Saba, Psychologist
Carlo is a Registered Psychologist with extensive experience in enhancing individual and organisational performance. He is skilled at understanding, identifying and managing psychosocial risk in the workplace and has provided tailored coaching and development programs for executives and professionals across a wide range of organisational roles.
Melbourne
DATE: Tuesday 16th July
VENUE: Herbert Smith Freehills
Address: Level 24, 80 Collins Street
Brisbane
Date: Thursday 18th July
Venue: Australian Retirement trust
ADDress: Level 28, 266 George street
Sydney
DATE: Thursday 25th July
VENUE: kpmg
ADDRESS: Level 38 Tower 3/300 Barangaroo Ave
TIME: 12.15PM - 2.00PM (AEST)
COST: FEAL MEMBERS: $0 & Non-member (invited guests only): $145 (INC GST)
*if you are a non member & would like to attend please contact FEAL.
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